Hi list:<br><br> Is there any way or an idea of how to made a global queue policy. I need to have a Global Policy or a common policy to many queues. <br><br> What i need is:<br><br> I have 20 agents they are members of 5 queues, i have a last recent strategy for all the queues, the problem is that the strategy is for each queue. So one agent recive a call from all the queues, then another, and so on... So we have agent that don't work for more than 20 minutes. And anothers that have long brakes.
<br><br> So what i need is that 5 queues share the strategy, so the agent who get the call the agent that have more idle time in all five queues.<br><br><br>So any idea ?<br><br><br><br><br><br> <br><br clear="all">
<br>-- <br>Alvaro I. Parres Peredo<br> Director de IT<br> Grupo Xmarts SA de CV<br> Tel: +52 (33) 35 63 6261 Ext. 112<br> 01 800 087 2260 <br> Cel: +52 (33) 33 68 1087<br> <a href="mailto:alvaro.parres@xmarts.com.mx">
alvaro.parres@xmarts.com.mx</a>