<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.gmailquote
{mso-style-name:gmail_quote;}
span.EmailStyle19
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;}
.MsoPapDefault
{mso-style-type:export-only;
mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Should I assume from the lack of replies that the powers-that-be
prefer it the way it is and think this is a bad idea?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
asterisk-dev-bounces@lists.digium.com
[mailto:asterisk-dev-bounces@lists.digium.com] <b>On Behalf Of </b>Bruce Reeves<br>
<b>Sent:</b> Friday, June 22, 2007 9:48 AM<br>
<b>To:</b> Asterisk Developers Mailing List<br>
<b>Subject:</b> Re: [asterisk-dev] Thoughts on the messages dealing with
temporary greetingsgreetings<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>I like
option 2, I have had similar problems with getting users "used" to
the temporary greeting setup.<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
class=gmailquote>On 6/22/07, <b>Eric Caron</b> <<a
href="mailto:Eric.Caron@jobdig.com"> Eric.Caron@jobdig.com</a>> wrote:</span><o:p></o:p></p>
<div>
<div>
<p>(This post is being sent as recommended by qwell in bug 9266)<o:p></o:p></p>
<p>I'd love some feedback on this, to me this seems like a UI-design hangup,
but I'm completely open to being told I'm wrong.<o:p></o:p></p>
<p>I think Asterisk can do a better job in the handling of temporary greetings.
My userbase (granted only ~60 people) has found the voicemail system's way of
handling temporary greetings to be confusing. Once a temporary greeting is
recorded, users want to delete it when it is not needed (obviously). The
problem is that to get to the option to delete the temporary greeting (option
2), they have to choose "press 4 to record a temporary greeting" on
the previous menu - not an obvious choice (similar to the whole "click
Start to Shutdown" paradox, but even less obvious). By improving the menu
options for this, I think Asterisk would reduce the time it takes for a new
user to learn the system (and eliminate sysadmin's time to teach them things
like this).<br>
<br>
Coming from the Jakob Nielsen school of thought, I can see two possible
resolutions:<br>
1) Change it from "press 4 to record" to "press 4 to manage
temporary greeting"<br>
2) move "press 2 to erase temporary greeting" to previous menu as
option 5, only played if a temporary greeting exists.<o:p></o:p></p>
<p>Personally, I think option 2 would be the best. I'd love some feedback.
Thanks for your time!<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><br>
_______________________________________________<br>
--Bandwidth and Colocation provided by <a href="http://Easynews.com"
target="_blank">Easynews.com</a> --<br>
<br>
asterisk-dev mailing list<br>
To UNSUBSCRIBE or update options visit:<br>
<a href="http://lists.digium.com/mailman/listinfo/asterisk-dev"
target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-dev </a><o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Bruce Reeves<br>
Nortex Networks <o:p></o:p></p>
</div>
</body>
</html>