I like option 2, I have had similar problems with getting users "used" to the temporary greeting setup.<br><br><div><span class="gmail_quote">On 6/22/07, <b class="gmail_sendername">Eric Caron</b> <<a href="mailto:Eric.Caron@jobdig.com">
Eric.Caron@jobdig.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p>(This post is being sent as recommended by qwell in bug
9266)</p>
<p>I'd love some feedback on this, to me this seems like
a UI-design hangup, but I'm completely open to being told I'm
wrong.</p>
<p>I think Asterisk can do a better job in the handling of
temporary greetings. My userbase (granted only ~60 people) has found the
voicemail system's way of handling temporary greetings to be confusing. Once a
temporary greeting is recorded, users want to delete it when it is not needed
(obviously). The problem is that to get to the option to delete the temporary
greeting (option 2), they have to choose "press 4 to record a temporary
greeting" on the previous menu - not an obvious choice (similar to the
whole "click Start to Shutdown" paradox, but even less obvious). By
improving the menu options for this, I think Asterisk would reduce the time it
takes for a new user to learn the system (and eliminate sysadmin's time
to teach them things like this).<br>
<br>
Coming from the Jakob Nielsen school of thought, I can see two possible
resolutions:<br>
1) Change it from "press 4 to record" to "press 4 to manage
temporary greeting"<br>
2) move "press 2 to erase temporary greeting" to previous menu as
option 5, only played if a temporary greeting exists.</p>
<p>Personally, I think option 2 would be the best. I'd
love some feedback. Thanks for your time!</p>
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