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<DIV><SPAN class=679075516-07032007><FONT face=Arial size=2>Hello
developers,</FONT></SPAN></DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial size=2>Here is a suggestion
for a future review of the Queue application...</FONT></SPAN></DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial size=2>I have a call
center, and after an agent hangs up a call, we would like the call to be
redirected to another extension or I have a satisfaction survey for the
customers.</FONT></SPAN></DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial size=2>Currently, we
have to ask agents to manually transfer customers to this extensions, which
leaves them the possibility not to transfer some calls they know won't be well
evaluated.</FONT></SPAN></DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial size=2>So, the idea would
be to have a parameter for the Queue app that would be the extension to transfer
the call to in case the call is finished by the agent.</FONT></SPAN></DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial size=2>Thank
you</FONT></SPAN></DIV>
<DIV><SPAN class=679075516-07032007><FONT face=Arial
size=2>Dov</FONT></SPAN></DIV></BODY></HTML>