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<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'>I thought my experiences with the ZyXEL 2000W might be of
interest to anyone planning on buying one. After 2 days with the ZyXEL we
returned our as fault because of the following problems:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'><span
style='mso-list:Ignore'>1)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'>1 in
20 calls there is no audio. Packet tracing reveals SIP frames are the same as
for calls with working audio. Asterisk is sending RTP packets in correct format
(ALAW) to correct port on phone. Phone acts strangely on these calls because it
never sends any RTP packets to asterisk.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'><span
style='mso-list:Ignore'>2)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'>Phone
fails to upgrade to latest firmware revision WJ.00.11. Download gets to stage where
it says “Completed: 99%” on phone LCD. 5 mins later there is no
change. Removal of battery required to reboot. Phone still has original
firmware (WJ.00.10).<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'><span
style='mso-list:Ignore'>3)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'>Poor
features. No transfer button. Only 1 line. Unuseable phonebook. Difficult to
dial numbers. Sometimes you press a button and its ignored (possible dodgy
buttons). Very difficult to configure. Web interface pitifully slow.<o:p></o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'><span
style='mso-list:Ignore'>4)<font size=1 face="Times New Roman"><span
style='font:7.0pt "Times New Roman"'> </span></font></span></span></font><![endif]><font
size=4 face=Garamond><span style='font-size:14.0pt;font-family:Garamond'>ZyXel
support unhelpful. Get automated response “Please enter extension number
of person you want to talk to” when you call their main number in <st1:place
w:st="on"><st1:country-region w:st="on">Taiwan</st1:country-region></st1:place>.
Get auto reply when you send them an email<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'>John Matthews<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'>CROSSML<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=4 face=Garamond><span style='font-size:14.0pt;
font-family:Garamond'><o:p> </o:p></span></font></p>
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