<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">I think this would be a user's list question.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>/b</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><DIV><DIV>On Jun 17, 2005, at 8:14 PM, Gang Li wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">Hi,all,</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">Now,I am working at make an realtime monitor for the call center based on asterisk.</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">and ,I had search the archive and wiki.Through the return info from the management API,</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">I can get the waiting calls ,abandoned calls ,hold time, etc,but I don't know how to get</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">the number of incoming calls.</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">The info like following :</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">****************************************************************************************************************************************</FONT></SPAN></DIV> <DIV><FONT size="2">Asterisk Call Manager/1.0 Response: Success Message: Authentication accepted Response: Success Message: Queue status will follow </FONT></DIV> <DIV><FONT size="2">Event: QueueParams Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Max: 18 Calls: 1 Holdtime: 127 Completed: 209 Abandoned: 18 ServiceLevel: 0 ServicelevelPerf: 0.0 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/101 Membership: static Penalty: 0 CallsTaken: 20 LastCall: 1118794338 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/102 Membership: static Penalty: 0 CallsTaken: 19 LastCall: 1118778909 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/103 Membership: static Penalty: 0 CallsTaken: 14 LastCall: 1118782495 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/104 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/105 Membership: sta tic Penalty: 0 CallsTaken: 9 LastCall: 1118779889 <BR>Event: QueueMember Queue:<SPAN class="704125500-18062005"> </SPAN><SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/106 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/107 Membership: static Penalty: 0 CallsTaken: 0 LastCall: 0 <BR>Event: QueueMember Queue: <SPAN class="704125500-18062005">test_queue</SPAN> Location: Agent/108 Membership: static Penalty: 0 CallsTaken: 146 LastCall: 1118795077 <BR>Event: QueueEntry Queue: <SPAN class="704125500-18062005"> </SPAN><SPAN class="704125500-18062005">test_queue</SPAN> Position: 1 Channel: Zap/6-1 CallerID: 4042662907 Wait: 739 </FONT></DIV> <DIV><FONT size="2">Response: Goodbye Message: Thanks for all the fish. </FONT></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">***************************************************************************************************************************************</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">who knows how to get it through such info ,or there are other method for getting incoming calls number?</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2">Any advice and help will be appreciated!</FONT></SPAN></DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV> <DIV><SPAN class="704125500-18062005"><FONT size="2"></FONT></SPAN> </DIV></DIV><BR><BR><DIV><STRONG></STRONG> </DIV> <DIV><STRONG></STRONG> </DIV> <DIV><STRONG><FONT face="arial">Best Regards,</FONT></STRONG></DIV> <DIV><STRONG><FONT face="arial">Gary Li</FONT></STRONG></DIV><P>__________________________________________________<BR>赶快注册雅虎超大容量免费邮箱?<BR><A href="http://cn.mail.yahoo.com">http://cn.mail.yahoo.com</A></P><DIV style="margin-top: 0px; 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