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<DIV><FONT face=Arial size=2><SPAN class=276133101-27042005>We've implemented
the call Queuing using asterisk and have the following
observations:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=276133101-27042005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=276133101-27042005>(1) The Queue()
application returns zero when there is no agent available to take the
call (busy on another call, for example) but also when there is no agent
logged in for that queue. The latter is fairly problematic. I would prefer to
have the caller dumped into voicemail rather than waiting for an agent to
eventually login.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=276133101-27042005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=276133101-27042005>For this purpose, it
looks like we need an AgentIsAvail(queuename) function, or something similar on
which we can branch in the dialplan. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=276133101-27042005></SPAN></FONT><FONT
face=Arial size=2><SPAN class=276133101-27042005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=276133101-27042005>(2) When the caller
is eventually connected to an agent, the MOH disappears and then immediately the
agent is heard. The caller gets no prior indication / warning that his call is
now connected. I think we need an option in the Queue() to create a
2-second ringback prior to being connected.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=276133101-27042005></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=276133101-27042005>Any
thoughts?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=276133101-27042005><BR>Stephan.</SPAN></FONT></DIV></BODY></HTML>