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<DIV><FONT face=Arial size=2><SPAN class=470505118-14032003>For ACD usage agents
need to signal their state (Ready/Not Ready) where the Not Ready normally has an
assoiated reason code (After Work, Short Break etc..) which is used in
reporting. Currently, as far as I can discern there is no method to pass these
states to Asterisk. In order to add this functionality for all channels the only
thing I can think of is using DTMF, which is **ugly**. However since most
callcenter app's will use something like a screen pop anyhow, it makes sense to
use a soft-phone app, which could use a protocol under Asterisk's (Marks)
control. </SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=470505118-14032003>Would it be possible
to expand IAX-2 with a Ready/Not Ready state?</SPAN></FONT></DIV>
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class=470505118-14032003></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=470505118-14032003>Michiel</SPAN></FONT></DIV></BODY></HTML>