[asterisk-dev] [Code Review] 4503: SAC: Configure customer advocate/sales queues

[rnewton]

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As an update - when testing with my external connectivity patch I've run into some one-way audio and issues where in certain calling scenarios MOH does not play. I'm investigating that further tomorrow.

- rnewton


On March 16, 2015, 3:37 p.m., Jonathan Rose wrote:
> 
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> This is an automatically generated e-mail. To reply, visit:
> https://reviewboard.asterisk.org/r/4503/
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> (Updated March 16, 2015, 3:37 p.m.)
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> 
> Review request for Asterisk Developers.
> 
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> Repository: Asterisk
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> 
> Description
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> 
> As described on the wiki at: 
> 
> > The Sales Queue may be reached externally by dialing 256-555-1200, or internally by dialing 1200.
> > The Customer Experience Queue may be reached externally by dialing 256-555-1250, or internally by dialing 1250.
> 
> > Sales Queue
> > Calls to the Sales Queue should ring Terry, Garnet and Franny in ring-all fashion
> > If no one answers a call to the Sales Queue after 5 minutes, the caller should be directed
> > to the Operator so that the Operator can take a message and have a Sales person contact the
> > caller at a later time.
> 
> > Customer Advocate Queue
> > Calls to the Customer Advocate Queue should ring Maria, Dusty and Tommie in ring-all
> > fashion. If no one answers a call to the Customer Advocate queue after 20 minutes, the
> > caller should be directed to the Operator so that the Operator can take a message and
> > have a Customer Advocate contact the caller at a later time.
> 
> NOTE: This review is accidentally against trunk, but the patch is perfectly portable, so that shouldn't be a problem.
> 
> NOTE 2: External extensions for the queues still need to be added since the outside connectivity patch hasn't been merged yet
> https://reviewboard.asterisk.org/r/4488/diff/#index_header
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> 
> Diffs
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>   /trunk/configs/basic-pbx/queues.conf PRE-CREATION 
>   /trunk/configs/basic-pbx/modules.conf 432443 
>   /trunk/configs/basic-pbx/extensions.conf 432443 
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> Diff: https://reviewboard.asterisk.org/r/4503/diff/
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> 
> Testing
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> Had some phones register as agents in the queues as well as the operator, made sure the queue members were dialed in ring-all fashion and that the timeouts occurred and the operator was dialed as expected.
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> 
> Thanks,
> 
> Jonathan Rose
> 
>

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