[asterisk-dev] Tracking Hold events

[marcotasto at libero.it]

On 01/23/2012 05:32 PM, Kevin P. Fleming wrote:
> On 01/23/2012 10:21 AM, marcotasto at libero.it wrote:
>> Hello List.
>>
>> I need to track when an agent in a call center presses the Hold button to
>> place current caller on MOH (and revert back to a normal conversation).
>> To do that I've found a solution I would like to share and discuss with all 
of
>> you in the list.
>>
>> The idea is to write a specific function that uses audiohooks to read 
channel
>> frames, and triggers a specific gosub in dialplan when MOH events are 
found.
>> Audiohooks did not receive control frames; for that reason I've modified 
the
>> channel.c in order to pass them to audiohook.
>> I did something similar to what's done for the DTMF events and, in my test
>> bench, all functions should now register to audiohook to listen control 
frames
>> through a specific flag.
>> I've tested on asterisk 10.0.1 and I'm able to write something on CLI logs
>> when an agent presses the HOLD button on the phone (I've not yet 
implemented
>> the part that triggers a gosub). 
>
> In Asterisk 1.8 and Asterisk 10 (and trunk, of course) there are 
'framehooks', which provide access to *all* frames being read or written. There 
is no reason to modify 'audiohooks', which are by definition specific to audio.
>
> -- 
> Kevin P. Fleming
> Digium, Inc. | Director of Software Technologies
> Jabber: kfleming at digium.com | SIP: kpfleming at digium.com | Skype: kpfleming
> 445 Jan Davis Drive NW - Huntsville, AL 35806 - USA
> Check us out at www.digium.com & www.asterisk.org
>
> -- 


Thank you Kevin. This is something interesting for what I've to do.
I'll investigate about.

Best regards,
Marco Signorini.