[asterisk-dev] Queues and Flash/SendDTMF in hybrid PBX

[Vieri (Antonio in Istambul)]

Hi! 

I am trying to setup a simple queue in Asterisk and
I'm having a small problem. I'm posting here because
it may be related to how Flash() is implemented.

Our callers come in through a Bosch PBX and are
immediately transferred to an Asterisk menu/IVR. If
they select the option to call a SIP phone directly
(eg. entering the operator's SIP extension) then the
callee/operator can transfer the call to a phone
within the Bosch system. What Asterisk does is execute
the following code sequence: 

exten => _7XXX,1,Flash() 
exten => _7XXX,2,SendDTMF(${EXTEN}) 
exten => _7XXX,3,HangUp() 

where _7XXX is a phone within the Bosch system. 

This frees the zap channel and the caller will
communicate with the transferred destination directly
through the Bosch system without passing through
Asterisk. 

However, if I setup a queue and the caller enters it
and gets picked up by the same operator then the above
code will not work and the call will be dropped. 
Flash() and SendDTMF() do not seem to work when the
caller is within a queue. 

How could one solve this? 
(I would like to avoid doing a Dial() as this would
occupy another zap channel and keep them busy until
the conversation finishes.) 

In case of using the queue Asterisk runs: 
-- Executing Flash("Local/4002 at from-internal-11e2,2",
"") in new stack 

In case of using just a simple ring group or calling
the softphone directly Asterisk runs: 
-- Executing Flash("Zap/2-1", "") in new stack 

So it's obviously not flashing the same way. 

Help appreciated. 

PS: if you think it's more of a "user's" mailing list
then please let me know so that I can post there
instead.




 
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