[asterisk-dev] Web Application Communication

[David R.]

Stefan is on the right track with what we're doing, here.

The web application I'm creating is built with Ruby on Rails, and I'll be
using a LOT of Ajax and maybe a couple of key iframes (to maintain browser
back button support) to constantly update information on the screen.

What's going to happen, in theory, is this:

1.  An incoming call is received.
2.  My web application is sent this incoming call and its callerID
information.
3.  It takes the information and matches it up with our MySQL database and
determines for what company this call is being placed.
4.  Once that is determined, the web app will find out which operator needs
to be sent this call.  When an operator has just finished a call, he/she is
given a 30 second down period where she can enter notes about the call and
make necessary updates.  The operator chosen will be the one who is not in
this 30 second period, and has been that way the longest of the available
operators.
5.  The operator's browser is sent the call, and her screen automatically
updates with the customer's information.

That's the basics of it.

- David

On 7/18/06, Matthew Nicholson <mnicholson at digium.com> wrote:
>
> Stefan Reuter wrote:
> > Matthew Nicholson wrote:
> >> He will probably need more than the Manager API to do screen pops and
> >> such.  He could use AGI scripts for this.
> >
> > We do this usually by intercepting NewChannelEvents/NewCallerIdEvents
> > and doing notification via ajax. The Manager API has the advantage of
> > providing a unified interface for inbound call notification, outbound
> > calling and transfering calls. Thats how the Asterisk integration in
> > CentricCRM is done.
> >
> > Of course if the only requirement is popup notification AGI/FastAGI will
> > work just fine and is arguably easier to implement for an Asterisk noob.
>
> Ok, that works too :).
>
> --
> Matthew Nicholson
> Digium
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-dev mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-dev
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-dev/attachments/20060718/92eedce8/attachment.htm