[asterisk-dev] Re: Need to implement whisper mode.

[Alexander Lopez]

The way I implemented it now was:

Redirect customer into empty MeetMe Room, no enter/exit sounds and
muted.

Redirecgt Boss and Secretary into MeetMe room, both in Full Duplex
(enter sounds so that both know call is up) Secrectary enters as Marked
user. When she hangs up, Customer is redirected back to to the original
state.

It works but they don't like it. 

What they have now is that their phones use the Mic button to mute the
audio going to the customer and redirect it to the Secretary. The Boss
would actually hear both conversations at once. I see and agree with
your point. But once customers get used to a feature, you cannot pry it
from their fingers.
   

> -----Original Message-----
> From: asterisk-dev-bounces at lists.digium.com 
> [mailto:asterisk-dev-bounces at lists.digium.com] On Behalf Of 
> Tony Mountifield
> Sent: Friday, January 20, 2006 3:41 AM
> To: asterisk-dev at lists.digium.com
> Subject: [asterisk-dev] Re: Need to implement whisper mode.
> 
> In article 
> <E918F2FD95450648B7F8C957D92D5271CD89 at exmail.corp.opsys.com>,
> Alexander Lopez <alex.lopez at opsys.com> wrote:
> > 
> > I have a client that has this feature on their NEC PBX.
> >  
> > It allows a secretary to 'whisper' in the bosses ear, the 
> party that 
> > the boss is talking to does not hear the secretary. The Boss then 
> > press a key on the phone and responds to the secretary 
> while muting the audio to the party the boss is speaking to.
> >  
> > I have convinced the boss to use DTMF keys to respond, So I 
> figured I 
> > would create a MeetMe room, redirect the calls there and have the 
> > MeetMe exit once a key is pressed and then rejoin the two 
> legs of the call and play a canned Allison response to the secretary.
> >  
> > Problem is that the Boss does not want the caller to heat the 
> > secretary. Nor does the Boss want the Secretary to hear the caller.
> >  
> > A =   Caller (speaking to Boss)
> > B =   Boss
> > C =   Secretary
> >  
> > A and B ar in a call, and C needs to tell B something.
> >  
> > A and B are placed (redirected) in a MeetMe Room (Full Duplex, Both 
> > can here each other)
> >  
> > C jumps in and cannot hear what A is saying and A cannot 
> hear what C is saying.
> >  
> > That's is my problem, How do I stream audio to B (after the 
> call is up) from C without A hearing?
> >  
> > Any tips on how I should start to write this???
> 
> The usability problem I can see is: if the secretary cannot 
> hear the caller, she/he cannot avoid talking on top of the 
> caller, and the boss could get both talking at once, not 
> hearing either properly.
> 
> It almost sounds like you want to just silently put the 
> caller on hold and link the boss with the secretary in a 
> normal call. Then when the secretary has finished, reconnect 
> the boss with the caller.
> 
> What I think is a more useful whisper mode is where the 
> whisperer can hear both sides of the main conversation. I 
> still don't know how to implement it; I think you would first 
> have to make changes to the conference summing code within 
> zaptel.c, which is REALLY hairy!
> 
> Cheers
> Tony
> --
> Tony Mountifield
> Work: tony at softins.co.uk - http://www.softins.co.uk
> Play: tony at mountifield.org - http://tony.mountifield.org 
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