[asterisk-dev] Calls not queued

md montejodaniel at hotmail.com
Wed Feb 15 01:33:56 MST 2006


Hello,
when a agent logged into a queue is busy with a queue call, if another call is delivered in the queue that call is routed to the busy agent. That is not correct. The second call must be stay in the queue. The queues.conf is:
    [queue1]
    wrapuptime=0
    timeout=60
    strategy=ringall
    retry=5
    queue-youarenext=
    queue-thereare=
    queue-thankyou=queue-thankyou
    queue-callswaiting=
    music=default
    monitor-join=yes
    monitor-format=
    maxlen=0
    leavewhenempty=no
    joinempty=yes
    context=
    announce-holdtime=no
    announce-frequency=0

The dial plan in extensions.conf for an incoming call is:
    exten => 7777,1,Answer
    exten => 7777,2,Queue(queue1|t|||1200) ; pepe

The dial plan in extensions.conf for add queue member is>
    exten => _422XXXX,1,Answer
    exten => _422XXXX,2,AddQueueMember(queue1,SIP/${EXTEN:3})
    exten => _422XXXX,3,Hangup

Why the second call doesn't stay in the queue? Any idea?

Thank you
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-dev/attachments/20060215/3d05c548/attachment.htm


More information about the asterisk-dev mailing list