[asterisk-dev] Why was bug 5126 closed as a "Tech Support issue"?

[Russell Bryant]

Tony Mountifield wrote:
> So I don't understand the response to that bug. Please could someone explain?

You are correct.  I did not spend enough time examining the bug report 
to realize where the problem existed.  I'm sure that seeing that it was 
a Zaptel issue and Digium hardware was in use made me draw the premature 
conclusion that it was an issue that should be handled by the Digium 
technical support Department.

Also, it is important to note that issues closed as "technical support 
issues" are not necessarily dismissed as configuration issues.  It is 
simply that it has been decided that the Digium technical support team 
is the group that has the expertise and resources available to diagnose 
any problems related to Digium hardware.  Then, if it is a bug, it will 
need to be fixed by a Digium developer, which the support team can 
ensure gets done.  This has been the policy since long before I have 
been involved.

> I can't re-open bug 5126 because it is closed and I was not the reporter.
> If I raised another bug about it, would it too get summarily closed and me
> awarded -2 karma?

I have re-opened the bug and re-awarded the karma subtracted from the 
original bug poster.

Russell