[asterisk-dev] Agent withdrawal codes for PauseQueueMember

[Lucas Barbuto]

Hi all,

I'm interested in adding "withdrawal codes" or "not ready reasons" to  
the Asterisk™ ACD system.  That is, when an agent elects to go on  
pause, they can/must first select a reason for that pause.

I was able to make a few small changes to app_queue.c and logger.c in  
1.12.13 which enabled the following in my dial-plan:

PauseQueueMember(,Agent/01,r=TEABREAK)

Where the text after r= is included in the queue_log as the data part  
on the agent pause entry, for example:

1162968143|NONE|NONE|Agent/01|PAUSEALL|TEABREAK

I didn't do a careful job, but it worked as a proof-of-concept.  I'd  
appreciate it if anyone could suggest if I'm going about this in a  
reasonable way and if it's a feature that might likely be accepted  
for merging into the 1.12 branch.  I could then try to tighten up the  
code and submit a patch.

Thanks,

--
Lucas