[Asterisk-Dev] Call recorder based on *

[Steven Critchfield]

Was there a question in there regarding actual coding? I didn't read
one, and so this should have been a -user question. Actually, you should
probably take it on over to -biz since you don't seem ready to be an
asterisk consultant yet and will need to hire someone to bail you out.

On Mon, 2005-01-31 at 20:19 +0100, Ireneusz Pluta wrote:
> Hello,
> 
> I was asked by a call center company about a solution of a multichannel system for
> recording their agents calls. There is a demand to handle up to 60 simultaneous telephone
> calls. There are many sophisticated recording systems available on the market, obviously,
> but they are rather expensive solutions, for such a capacity. 
> 
> Based on the fact that the call center switch is connected to the PSTN with 2 E1s, and
> only external incoming/outgoing calls are subject of recording, I thought the Asterisk
> could be a solution, in the following way:
> - I set up an Asterisk-based switch with a TE405P, with its two ports connected to the
> call center telephone system and the other two to the telco company, 
> - arrange the Asterisk to be a tandem switch, simply routing calls to/from the call center
> from/to PSTN,
> - and this way have all calls going through the Asterisk available for recording, through
> its recording/monitoring features. 
> 
> The above description is rather a general idea, not covering all remaining issues like
> recording control, voice files management and so on, which needs to be developed its own
> way, however, my general question is whether the whole idea is worth considering and
> starting more advanced work (means: investing time and money in the Digium hardware)? 
> What PC hardaware should be considered?
> 
> Again, the expected load for now is 60 simultaneous calls and should not rather grow,
> however it should be rather not excluded that the Asterisk module can be considered in the
> future to become an LCR routing box, in a case an alternative telecom operator becomes
> available, icluding even VoIP option.
> 
> Thanks for any opinions and thougths,
> 
> Irek.
> 
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-- 
Steven Critchfield <critch at basesys.com>