[Asterisk-Dev] [Asterisk-Users] How to monitor Agen Voice channal?

[CW_ASN]

Aram Ter-Martirosyan wrote:

>	Hello,
>How can we monitor agents voice channels for training or quality control
>purpose.  While agent is talking to a customer we need to be able to monitor
>voice channel (the actual voice conversation).  If possible we would like to
>do that without putting agents in conference rooms.  Is there any possible
>way to do that?  Has someone done this?  
>
>
>  
>
The short answer: Yes, is posible.
The long answer: This questions belongs to users list, is an 
app/configuration procedure.

And remember: Don't cross lists. Post only in the apropiate list.

Regards,

Gus