[Asterisk-Dev] Agent problems with meetme::bug??
Navnit Chachan
navnit at tentrams.com
Thu Aug 5 07:04:58 MST 2004
Hello,
This is my setup
Agent/1001 is logged on to the Queue via Zap/1
Zap/3 -> calls and goes to queue.
Now when an agent is on a call, then if another person (supervisor - Zap/2)
wants to join the conversation then i simply send an Action: Redirect with
the extra channel via the manager interface.
Action: Redirect
Channel: Agent/1001 (Please note I am not using Zap/1 here)
ExtraChannel: Zap/3
Context : meetm
Exten: 680
Priority: 1
This takes both of them to meetme conference room. The supervisor then joins
the conference also.
All fine so far. Once the call is completed, the agent hits a '*', MOH
starts for the agent. However after that, the agent gets no other calls
directed to him.
My basic requirement is to allow a supervisor to barge in an agents
conversation.
Can anybody help me.
Thanx in advance,
Navnit
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