[Asterisk-Dev] Operator Console

[David Hindmarsh]

If I was to embark upon building the Java console app where do you think I should start looking for the types of functions listed below.

1.  Who/which extensions are presently busy.
2.  Transferring an incoming call to an extension.
3.  Call forwarding another extension when someone is away from the office, without going to the phone.
4.  Putting a call in an extension queue so that as soon as they hang up the current call the next call comes through.
5.  Adding, changing callgroups/pickup groups.
6.  All of the above needs to be updated in near realtime.
7.  Must be able to limit what the operator sees to its own context plus any other defined contexts.
8.  Must be platform independant.

Feel free to add functions that you think will be useful.

Dave
  ----- Original Message ----- 
  From: Paul Mahler 
  To: asterisk-dev at lists.digium.com 
  Sent: Monday, November 10, 2003 11:40 AM
  Subject: RE: [Asterisk-Dev] Operator Console


  Cisco makes an expansion module for the 7960 that might work for you. 



  http://www.cisco.com/en/US/products/hw/phones/ps379/products_data_sheet09186a008008883d.html 



  Paul





  Paul Mahler 

  mail:pmahler at signate.com

  phone: 650.207.9855

  fax: 877.408.0105





  -----Original Message-----
  From: asterisk-dev-admin at lists.digium.com [mailto:asterisk-dev-admin at lists.digium.com] On Behalf Of Rich Adamson
  Sent: Sunday, November 09, 2003 3:21 PM
  To: asterisk-dev at lists.digium.com
  Subject: Re: [Asterisk-Dev] Operator Console



  > I have been approached to install Asterisk for a client after providing them

  > an initial demo.

  > 

  > I have one stumbling block to overcome.

  > 

  > An operator console for the switchboard operator to use.

  > 

  > I have searched the list but been unsuccessful finding anything useful so

  > far.



  What specific types of functions are needed at the "operator console"?



  If your customer is looking for a bank of lights to tell whose on their

  extensions, that doesn't exist.



  If you're simply looking for the operator to answer up to six lines (only

  as a simple example), one could use an ordinary 7960.



  So, a lot depends on what functions do they really need/want?







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