[Asterisk-code-review] app queue: Handle the caller being redirected out of a queue... (asterisk[13])

[Anonymous Coward]

Anonymous Coward #1000019 has submitted this change and it was merged. ( https://gerrit.asterisk.org/5149 )

Change subject: app_queue: Handle the caller being redirected out of a queue bridge
......................................................................


app_queue: Handle the caller being redirected out of a queue bridge

A caller can leave the Queue() application after being bridged with a
member in a few ways:

  * Caller or member hangup
  * Caller is transferred somewhere else (blind or atx)
  * Caller is externally redirected elsewhere

The first 2 scenarios are currently handled by subscribing to stasis
messages, but the 3rd is not explicitly covered. If a caller is
redirected away from the Queue() application, the member who was last
bridged with that caller will remain in an "In use" state until the
caller hangs up.

This patch adds handling of the caller leaving the queue via
redirection. We monitor the caller-member bridge, and if the caller is
the one that leaves, we treat it the same as we would a caller hangup.

ASTERISK-26400 #close
Reported by: Etienne Lessard

Change-Id: Iba160907770de5a6c9efeffc9df5a13e9ea75334
---
M apps/app_queue.c
1 file changed, 63 insertions(+), 0 deletions(-)

Approvals:
  Mark Michelson: Looks good to me, approved
  Richard Mudgett: Looks good to me, but someone else must approve
  Anonymous Coward #1000019: Verified



diff --git a/apps/app_queue.c b/apps/app_queue.c
index f7cee6a..65f1bf5 100644
--- a/apps/app_queue.c
+++ b/apps/app_queue.c
@@ -5902,6 +5902,67 @@
 }
 
 /*!
+ * \internal
+ * \brief Handle a stasis bridge leave event.
+ *
+ * We track this event to determine if the caller has left the bridge
+ * as the result of a redirect. Transfers and hangups are handled in
+ * separate functions.
+ *
+ * \param userdata Data pertaining to the particular call in the queue.
+ * \param sub The stasis subscription on which the message occurred.
+ * \param msg The stasis message for the bridge leave event
+ */
+static void handle_bridge_left(void *userdata, struct stasis_subscription *sub,
+		struct stasis_message *msg)
+{
+	struct queue_stasis_data *queue_data = userdata;
+	struct ast_bridge_blob *left_blob = stasis_message_data(msg);
+	struct ast_channel_snapshot *caller_snapshot, *member_snapshot;
+
+	ao2_lock(queue_data);
+
+	if (queue_data->dying) {
+		ao2_unlock(queue_data);
+		return;
+	}
+
+	if (ast_strlen_zero(queue_data->bridge_uniqueid)) {
+		ao2_unlock(queue_data);
+		return;
+	}
+
+	/* Correct channel, correct bridge? */
+	if (strcmp(left_blob->channel->uniqueid, queue_data->caller_uniqueid)
+		|| strcmp(left_blob->bridge->uniqueid, queue_data->bridge_uniqueid)) {
+		ao2_unlock(queue_data);
+		return;
+	}
+
+	caller_snapshot = ast_channel_snapshot_get_latest(queue_data->caller_uniqueid);
+	member_snapshot = ast_channel_snapshot_get_latest(queue_data->member_uniqueid);
+
+	ao2_unlock(queue_data);
+
+	ast_debug(3, "Detected redirect of queue caller channel %s\n",
+		caller_snapshot->name);
+
+	ast_queue_log(queue_data->queue->name, queue_data->caller_uniqueid, queue_data->member->membername,
+		"COMPLETECALLER", "%ld|%ld|%d",
+		(long) (queue_data->starttime - queue_data->holdstart),
+		(long) (time(NULL) - queue_data->starttime), queue_data->caller_pos);
+
+	send_agent_complete(queue_data->queue->name, caller_snapshot, member_snapshot, queue_data->member,
+			queue_data->holdstart, queue_data->starttime, CALLER);
+	update_queue(queue_data->queue, queue_data->member, queue_data->callcompletedinsl,
+			time(NULL) - queue_data->starttime);
+	remove_stasis_subscriptions(queue_data);
+
+	ao2_cleanup(member_snapshot);
+	ao2_cleanup(caller_snapshot);
+}
+
+/*!
  * \brief Handle a blind transfer event
  *
  * This event is important in order to be able to log the end of the
@@ -6268,6 +6329,8 @@
 
 	stasis_message_router_add(queue_data->bridge_router, ast_channel_entered_bridge_type(),
 			handle_bridge_enter, queue_data);
+	stasis_message_router_add(queue_data->bridge_router, ast_channel_left_bridge_type(),
+			handle_bridge_left, queue_data);
 	stasis_message_router_add(queue_data->bridge_router, ast_blind_transfer_type(),
 			handle_blind_transfer, queue_data);
 	stasis_message_router_add(queue_data->bridge_router, ast_attended_transfer_type(),

-- 
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Gerrit-MessageType: merged
Gerrit-Change-Id: Iba160907770de5a6c9efeffc9df5a13e9ea75334
Gerrit-PatchSet: 6
Gerrit-Project: asterisk
Gerrit-Branch: 13
Gerrit-Owner: Sean Bright <sean.bright at gmail.com>
Gerrit-Reviewer: Anonymous Coward #1000019
Gerrit-Reviewer: Mark Michelson <mmichelson at digium.com>
Gerrit-Reviewer: Richard Mudgett <rmudgett at digium.com>
Gerrit-Reviewer: Sean Bright <sean.bright at gmail.com>