[Asterisk-code-review] Add pause wrapup after complete explanation (asterisk[13.9])

[Troy Bowman]

Troy Bowman has uploaded a new change for review.

  https://gerrit.asterisk.org/2861

Change subject: Add pause_wrapup_after_complete explanation
......................................................................

Add pause_wrapup_after_complete explanation

ASTERISK-26032

Change-Id: Id0306efb9784116bd996b7ebb8f7bac5e95f2b97
---
M configs/samples/queues.conf.sample
1 file changed, 14 insertions(+), 0 deletions(-)


  git pull ssh://gerrit.asterisk.org:29418/asterisk refs/changes/61/2861/1

diff --git a/configs/samples/queues.conf.sample b/configs/samples/queues.conf.sample
index 85cf9e4..6cb246b 100644
--- a/configs/samples/queues.conf.sample
+++ b/configs/samples/queues.conf.sample
@@ -220,6 +220,20 @@
 ; option applies. Defaults to 'no'.
 ;autopauseunavail=no
 ;
+; The pause_wrapup_after_complete option allows automatic pausing with the
+; reason "wrap-up" after completed queue calls.  The agent would then have 
+; to use another interface to un-pause when they are ready to accept another
+; call.  This is necessary when after-call wrap-up time might require
+; making calls to other parties, among many other possibilities.
+; Management can then use the wrap-up pause time in queue reporting
+; to gauge after-call-work time.  Defaults to 'no'.
+; The wrapuptime option above is still used when the agent comes back from
+; their wrap-up pause, to allow them to re-pause.  For example, if they
+; need to pause for a break immediately after finishing their after-call-
+; work, they can use the seconds in wrapuptime to go on break,
+; instead instantly receiving the next waiting call.
+;pause_wrapup_after_complete=no
+;
 ; Maximum number of people waiting in the queue (0 for unlimited)
 ;
 ;maxlen = 0

-- 
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Gerrit-MessageType: newchange
Gerrit-Change-Id: Id0306efb9784116bd996b7ebb8f7bac5e95f2b97
Gerrit-PatchSet: 1
Gerrit-Project: asterisk
Gerrit-Branch: 13.9
Gerrit-Owner: Troy Bowman <troy at lump.net>