[asterisk-bugs] [JIRA] (ASTERISK-30410) Queues doesn't load members according to the configuration files

[Jose Miguel Rivera (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-30410?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=261260#comment-261260 ] 

Jose Miguel Rivera commented on ASTERISK-30410:
-----------------------------------------------

*Steps to reproduce the issue:*
* Start Asterisk
* Create a queue with any other strategy but linear
** Apply changes using the command "core reload"
* Change the strategy to linear
** Apply changes using the command "core reload"

*Result:* the members are not added in the same order as in the configuration file.

{code:title=asterisk.cli|borderStyle=solid}
ast-srv*CLI> queue show Q520
Q520 has 0 calls (max unlimited) in 'linear' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members: 
      100 (Local/100 at queue-call-to-agents/n from hint:100 at extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet (login was 92 secs ago)
      302 (Local/302 at queue-call-to-agents/n from hint:302 at extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet (login was 92 secs ago)
   No Callers
{code}

Now, using the same configurations but restarting Asterisk instead of doing a core reload, it will show the members in the order defined in the configuration file.

{code:title=asterisk.cli|borderStyle=solid}
ast-srv*CLI> queue show Q520
Q520 has 0 calls (max unlimited) in 'linear' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
   Members: 
      302 (Local/302 at queue-call-to-agents/n from hint:302 at extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet (login was 1857 secs ago)
      100 (Local/100 at queue-call-to-agents/n from hint:100 at extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet (login was 1857 secs ago)
   No Callers
{code}

On the other hand, if you create the queue with the "Linear" strategy from the beginning, the members will be listed in the correct order without restarting Asterisk.

In short, the problem occurs when you create a queue with a strategy other than "Linear" and then change it to "Linear".



> Queues doesn't load members according to the configuration files
> ----------------------------------------------------------------
>
>                 Key: ASTERISK-30410
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30410
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 18.16.0
>         Environment: OS: Debian 11
> Host: VirtualBox
> Architecture: x86_64
> CPU(s): 2
> Thread(s) per core: 1
> CPU Model: Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz
>            Reporter: Jose Miguel Rivera
>            Assignee: Jose Miguel Rivera
>            Severity: Major
>
> Adding a queue with static members in a particular order using the linear strategy is ignored by Asterisk.
> Consider the configuration file below.
> {code:title=queues.conf|borderStyle=solid}
>  [Q520]
> setqueueentryvar=yes
> setqueuevar=yes
> timeoutpriority=app
> strategy=linear
> musicclass=default
> autofill=yes
> maxlen=0
> announce=
> wrapuptime=0
> announce-round-seconds=0
> announce-to-first-user=no
> announce-position=no
> relative-periodic-announce=no
> announce-holdtime=no
> autopause=no
> ringinuse=no
> timeoutrestart=no
> joinempty=yes
> timeout=15
> leavewhenempty=no
> retry=5
> member=>Local/302 at queue-call-to-agents/n,0,302,hint:302 at extension-hints,no
> member=>Local/100 at queue-call-to-agents/n,0,100,hint:100 at extension-hints,no
> queue-thankyou=
> {code}
> The Asterisk CLI shows the following result:
> {code:title=asterisk.cli|borderStyle=solid}
> ast-srv*CLI> queue show Q520
> Q520 has 0 calls (max unlimited) in 'linear' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
>    Members: 
>       100 (Local/100 at queue-call-to-agents/n from hint:100 at extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet (login was 92 secs ago)
>       302 (Local/302 at queue-call-to-agents/n from hint:302 at extension-hints) (ringinuse disabled) (Not in use) has taken no calls yet (login was 92 secs ago)
>    No Callers
> {code}
> As you can see, the order doesn't match the configuration file. But the main problem is that instead of dialing the first member defined in the configuration files, it dials the first member that appears in the Asterisk CLI.
> {code:title=asterisk.cli|borderStyle=solid}
> Executing [520 at cos-all-post:16] Queue("PJSIP/101-00000000", "Q520,,,,,,,,,") in new stack
>     -- Started music on hold, class 'default', on channel 'PJSIP/101-00000000'
>     -- Called Local/100 at queue-call-to-agents/n
> {code}



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