[asterisk-bugs] [JIRA] (ASTERISK-30437) app_queue ability to start periodic announcements at a different time than the playing interval (frequency)

[Jaco Kroon (JIRA)]

Jaco Kroon created ASTERISK-30437:
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             Summary: app_queue ability to start periodic announcements at a different time than the playing interval (frequency)
                 Key: ASTERISK-30437
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30437
             Project: Asterisk
          Issue Type: Improvement
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 20.1.0, 19.8.0, 18.16.0, 16.30.0
            Reporter: Jaco Kroon
            Severity: Trivial


We have a client that wants a periodic announcement to play immediately upon entering the queue and then at the requested interval.

After code inspection it seems that whilst playing the announcement it doesn't ring through to agents regardless and vice versa (which means we could just do Playback(), but that would also play the announcement even when the call is immediately without waiting queued to an agent).

Upon raising this internally we realized that this would also benefit other customers, after engaging with a few of them the request was to be able to play an announcement a few seconds into a call (typically 10 to 45 has been the feedback) and then repeat at anything from 30 to 120s intervals.

Since the repeating mechanism is already in place, we've implemented code to just control the start time for the first announcement by manipulating the last_periodic_announce_time upon entering the queue, setting it to a value in the past (or the future if startdelay > frequency) such that the periodic announcement will only commence playing at startdelay seconds into the call.



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