[asterisk-bugs] [JIRA] (ASTERISK-29977) Asterisk do not respect Agents Priority within Queue`

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29977?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=258408#comment-258408 ] 

Asterisk Team commented on ASTERISK-29977:
------------------------------------------

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> Asterisk do not respect Agents Priority within Queue`
> -----------------------------------------------------
>
>                 Key: ASTERISK-29977
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29977
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 14.7.7
>         Environment: Cent OS 
>            Reporter: Umair Liaqat
>            Severity: Major
>
> We are running asterisk server in our contact center solution.
> We are having an issue regarding Penalty/Priority of agents within queues.
> Usually when the concurrent calls count reaches 10 to 15 , then it does not  respect priority between agents randomly.
> My scenario is mentioned below :
> If there are 10 agents in queue and 2 agents are set with penalty 1 and remaining agents are with penalty 10  Keeping this setting , every call should land to agents with penalty 1 if they are free , then to the agents with penalty 10 ,  because lower the penalty means higher the priority. But it does not work as it should be , when there are concurrent calls count 10 to 15.
> Asterisk Version : 14.7.7



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