[asterisk-bugs] [JIRA] (ASTERISK-30130) AMI "Event: AgentComplete" is sometimes missing data when channel is hung up by AMI

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-30130?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=259646#comment-259646 ] 

Asterisk Team commented on ASTERISK-30130:
------------------------------------------

This issue has been reopened as a result of your commenting on it as the reporter. It will be triaged once again as applicable.

> AMI "Event: AgentComplete" is sometimes missing data when channel is hung up by AMI
> -----------------------------------------------------------------------------------
>
>                 Key: ASTERISK-30130
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30130
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: GIT, 18.13.0
>            Reporter: Kristian Høgh
>         Attachments: bad_AgentComplete.txt, good_AgentComplete.txt
>
>
> I call a queue and answers the call.
> From AMI I send "Action: Hangup" on the agents channel.
> Sometimes the AMI "Event: AgentComplete" is incomplete.
> Bad:
> Event: AgentComplete
> Privilege: agent,all
> Timestamp: 1657183503.744112
> Queue: q-8652-88
> Interface: SIP/202 at hpbx
> MemberName: 202
> HoldTime: 3
> TalkTime: 17
> Reason: caller
> Good:
> Event: AgentComplete
> Privilege: agent,all
> Timestamp: 1657183715.561605
> Channel: SIP/hpbx-0000000c
> ChannelState: 6
> ChannelStateDesc: Up
> CallerIDNum: 201
> CallerIDName: 201
> ConnectedLineNum: <unknown>
> ConnectedLineName: <unknown>
> Language: da
> AccountCode:
> Context: queue
> Exten: s
> Priority: 40
> Uniqueid: 1657183708.12
> Linkedid: 1657183708.12
> Queue: q-8652-88
> Interface: SIP/202 at hpbx
> MemberName: 202
> HoldTime: 2
> TalkTime: 5
> Reason: caller



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