[asterisk-bugs] [JIRA] (ASTERISK-29879) res_musiconhold: Music on hold restarts after positon announcement

[Sean Bright (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29879?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=257974#comment-257974 ] 

Sean Bright commented on ASTERISK-29879:
----------------------------------------

[~benphone], we'll need [the debug information|https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information] that [~jcolp] already asked for, and your music on hold configuration as well as we are currently not able to reproduce this error on our end.

> res_musiconhold: Music on hold restarts after positon announcement
> ------------------------------------------------------------------
>
>                 Key: ASTERISK-29879
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29879
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Resources/res_musiconhold
>    Affects Versions: 18.9.0
>         Environment: centos 7
> real time queue 
>            Reporter: ben kolodny
>            Assignee: ben kolodny
>         Attachments: new 13 (1).txt, queue configure.txt
>
>
> {quote}
> In /ext/moh/82497 are one or more audio files with a length of around 3 minutes. If a queue is configured with a periodic announcement every 30 seconds, the following will occur:
>     Caller hears music on hold file #1, playing from the beginning
>     After 30 seconds, the caller will hear the announcement
>     Caller hears music on hold file #1, playing from the beginning
>     After 30 seconds, the caller will hear the announcement
>     ...
> E.g., if the periodic announcement is made every 30 seconds the caller will only ever hear the first 30 seconds of music on hold over and over again.
> {quote}
> above is a quote from https://issues.asterisk.org/jira/browse/ASTERISK-27774 
> i seem to have the same problem with version 18.9.0 but it after playing the thank you message when Announce position: is set to yes
> (the code that was fixed checks just announcement maybe position is treated differently?)
> any tips would be appreciated
> {noformat}
> VERBOSE[2643] app_queue.c: Nobody picked up in 20000 ms
> VERBOSE[2643] res_musiconhold.c: Stopped music on hold on PJSIP/fs2-00036104
> VERBOSE[2643] file.c: <PJSIP/fs2-00036104> Playing 'pbx/188d949a5b9bbde4553ef85f252d8ddf.slin' (language 'he')
> VERBOSE[2643] app_queue.c: Told PJSIP/fs2-00036104 in 1507 their queue position (which was 1)
> VERBOSE[2643] file.c: <PJSIP/fs2-00036104> Playing 'queue-thankyou.gsm' (language 'he')
> VERBOSE[2643] res_musiconhold.c: Started music on hold, class '1435', on channel 'PJSIP/fs2-00036104'
> {noformat}



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