[asterisk-bugs] [JIRA] (ASTERISK-30368) app_queue: Opt-out calls are not tracked

[Joshua C. Colp (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-30368?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=261074#comment-261074 ] 

Joshua C. Colp commented on ASTERISK-30368:
-------------------------------------------

I'll leave this open as it seems reasonable for the queue to do so as a feature, despite the feature policy being otherwise.

> app_queue: Opt-out calls are not tracked
> ----------------------------------------
>
>                 Key: ASTERISK-30368
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30368
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 18.15.1
>         Environment: CentOS 7 x64
>            Reporter: Luke Escude
>
> When utilizing the opt-out menu for the Queue() application, the call is not tracked in queue stats - The call may as well have not even existed.
> A caller who pushes a button to opt-out isn't necessarily abandoning the queue, so this fix may require tracking a new statistic in queues.
> ===
> Steps to recreate:
> 1. Write some dial plan to send a caller to a queue, and allow for the queue to have a Menu with option 1 which takes the caller to voicemail.
> 2. Call in, waiting on hold, and run "queue stats" command to see the call is indeed waiting in the queue.
> 3. Press 1 to opt out of the queue, and run "queue stats" again to see that there is no evidence of the call anymore.
> ===
> As mentioned above, I don't consider a caller who opted-out to be abandoning the queue, so this may be more of a new feature than a bugfix - However this is up to your interpretation.



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