[asterisk-bugs] [JIRA] (ASTERISK-30368) app_queue: Opt-out calls are not tracked

[Luke Escude (JIRA)]

Luke Escude created ASTERISK-30368:
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             Summary: app_queue: Opt-out calls are not tracked
                 Key: ASTERISK-30368
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-30368
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 16.29.0
         Environment: CentOS 7 x64
            Reporter: Luke Escude


When utilizing the opt-out menu for the Queue() application, the call is not tracked in queue stats - The call may as well have not even existed.

A caller who pushes a button to opt-out isn't necessarily abandoning the queue, so this fix may require tracking a new statistic in queues.

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Steps to recreate:
1. Write some dial plan to send a caller to a queue, and allow for the queue to have a Menu with option 1 which takes the caller to voicemail.
2. Call in, waiting on hold, and run "queue stats" command to see the call is indeed waiting in the queue.
3. Press 1 to opt out of the queue, and run "queue stats" again to see that there is no evidence of the call anymore.

===

As mentioned above, I don't consider a caller who opted-out to be abandoning the queue, so this may be more of a new feature than a bugfix - However this is up to your interpretation.



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