[asterisk-bugs] [JIRA] (ASTERISK-29657) Asterisk queue stops or hangs

[Joshua C. Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29657?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua C. Colp updated ASTERISK-29657:
--------------------------------------

    Assignee: Noppakoon Khamklin  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

You would need to replace all of Asterisk, including its modules. We also don't produce binary versions of Asterisk, and we have no idea how it was built for your distribution.

Your question is really how to get a recent Asterisk that can be debugged with your distribution. We have no experience with your distribution and can't really answer that. A previous wiki page mentioned they may have debug packages, but that's about the extent of our knowledge.

Reaching out to that project instead would be better in that regard.

> Asterisk queue stops or hangs
> -----------------------------
>
>                 Key: ASTERISK-29657
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29657
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.7.0
>            Reporter: Noppakoon Khamklin
>            Assignee: Noppakoon Khamklin
>            Severity: Critical
>         Attachments: asterisk-backtrace.zip
>
>
> Asterisk can accept new incoming calls with IVR.  Whenever the caller goes to any queues, the caller doesn't hear music on hold and the queue member's phone doesn't ring at all.
> From the console, the "queue show" command doesn't return the output and the "core show channels" shows many many channels.
> To temporarily solve this problem, the asterisk must be restarted then it comes back to normal.



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