[asterisk-bugs] [JIRA] (ASTERISK-29657) Asterisk queue stops or hangs

[Noppakoon Khamklin (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29657?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=256414#comment-256414 ] 

Noppakoon Khamklin commented on ASTERISK-29657:
-----------------------------------------------

The customer uses Issabel PBX with Asterisk inside.  When we did yum update, it is only asterisk 16.16 in the list.

For backtrace, how do we know if Asterisk is built correctly to have symbols?  If it is not, how do we get the right backtrace for troubleshooting then.

> Asterisk queue stops or hangs
> -----------------------------
>
>                 Key: ASTERISK-29657
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29657
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.7.0
>            Reporter: Noppakoon Khamklin
>            Assignee: Noppakoon Khamklin
>            Severity: Critical
>         Attachments: asterisk-backtrace.zip
>
>
> Asterisk can accept new incoming calls with IVR.  Whenever the caller goes to any queues, the caller doesn't hear music on hold and the queue member's phone doesn't ring at all.
> From the console, the "queue show" command doesn't return the output and the "core show channels" shows many many channels.
> To temporarily solve this problem, the asterisk must be restarted then it comes back to normal.



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