[asterisk-bugs] [JIRA] (ASTERISK-29357) Inconsistent info in QueueMemberStatus

[Roman Pertsev (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29357?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Roman Pertsev updated ASTERISK-29357:
-------------------------------------

    Description: 
First problem:
Header "InCall" in Event: QueueMemberStatus permanent show 0 when agent in call(1st-ami-output-dial-and-answer.txt). Asterisk cli output(1st-cli-output.PNG) and manually Action: QueueStatus (1st-ami-output-action-incall.txt) at this moment show correct info.
Also this problem confirms in ASTERISK-29195

Second problem:
After call in queue 600(1st-ami-output-after-call.txt), cli output(2nd-cli-output-after-call.PNG) and Action: QueueStatus (2nd-ami-output-action-after-call.txt) show us that agent 1000 in queue 600 has 1 call, and agent 1000 in queue 601 has 1 call, but agent 1000 has call only in queue 600!
Documentation https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+ManagerEvent_QueueMemberStatus says that header "CallsTaken" - The number of calls this queue member has serviced. This queue member - right, like "InCall" or "Paused" header, is not it?!

  was:
First problem:
Header "InCall" in Event: QueueMemberStatus permanent show 0 when agent in call(1st-ami-output-dial-and-answer.txt). Asterisk cli output(1st-cli-output.PNG) and manually Action: QueueStatus (1st-ami-output-action-incall.txt) at this moment show correct info.
Also this problem confirms in ASTERISK-29195

Second problem:
After call in queue 600, cli output(2nd-cli-output-after-call.PNG) and Action: QueueStatus (2nd-ami-output-action-after-call.txt) show us that agent 1000 in queue 600 has 1 call, and agent 1000 in queue 601 has 1 call, but agent 1000 has call only in queue 600!
Documentation https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+ManagerEvent_QueueMemberStatus says that header "CallsTaken" - The number of calls this queue member has serviced. This queue member - right, like "InCall" or "Paused" header, is not it?!


> Inconsistent info in QueueMemberStatus
> --------------------------------------
>
>                 Key: ASTERISK-29357
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29357
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.16.2, 17.9.3, 18.2.2
>            Reporter: Roman Pertsev
>         Attachments: 1st-ami-output-action-incall.txt, 1st-ami-output-after-call.txt, 1st-ami-output-dial-and-answer.txt, 1st-cli-output.PNG, 2nd-ami-output-action-after-call.txt, 2nd-cli-output-after-call.PNG, extensions.conf, queues.conf
>
>
> First problem:
> Header "InCall" in Event: QueueMemberStatus permanent show 0 when agent in call(1st-ami-output-dial-and-answer.txt). Asterisk cli output(1st-cli-output.PNG) and manually Action: QueueStatus (1st-ami-output-action-incall.txt) at this moment show correct info.
> Also this problem confirms in ASTERISK-29195
> Second problem:
> After call in queue 600(1st-ami-output-after-call.txt), cli output(2nd-cli-output-after-call.PNG) and Action: QueueStatus (2nd-ami-output-action-after-call.txt) show us that agent 1000 in queue 600 has 1 call, and agent 1000 in queue 601 has 1 call, but agent 1000 has call only in queue 600!
> Documentation https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+ManagerEvent_QueueMemberStatus says that header "CallsTaken" - The number of calls this queue member has serviced. This queue member - right, like "InCall" or "Paused" header, is not it?!



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