[asterisk-bugs] [JIRA] (ASTERISK-15837) timeout problem in queues

[Sean Bright (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-15837?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Sean Bright updated ASTERISK-15837:
-----------------------------------

    Description: 
a queue with where all agents that are busy, 
1-X users call in and get moh, 
after 5 sec 1-X agents become available but the users continues to wait for 25sek

also the 10 sek announce has problem
if all agents are busy and 2 user call in the first will get the announce every 30-40 sec, but the second user will get them every 10 sec

also while the announce is being played the call can not be answered by an agent

h5. Configuration

{noformat}
[test-queue]
retry=30
autofill=no
shared_lastcall=no
musiconhold=default
leavewhenempty=strict
joinempty=strict
strategy=ringall
announce-frequency=10
periodic-announce-frequency=10
announce-holdtime=no
announce-position=yes
queue-thankyou=

member => Local/201 at DialPeer/n,,SIP/201
member => Local/202 at DialPeer/n,,SIP/202
{noformat}

  was:
a queue with where all agents that are busy, 
1-X users call in and get moh, 
after 5 sec 1-X agents become available but the users continues to wait for 25sek

also the 10 sek announce has problem
if all agents are busy and 2 user call in the first will get the announce every 30-40 sec, but the second user will get them every 10 sec

also while the announce is being played the call can not be answered by an agent


****** ADDITIONAL INFORMATION ******

[test-queue]
 retry=30
 autofill=no
 shared_lastcall=no
 musiconhold=default
 leavewhenempty=strict
 joinempty=strict
 strategy=ringall
 announce-frequency=10
 periodic-announce-frequency=10
 announce-holdtime=no
 announce-position=yes
 queue-thankyou=

 member => Local/201 at DialPeer/n,,SIP/201
 member => Local/202 at DialPeer/n,,SIP/202



> timeout problem in queues
> -------------------------
>
>                 Key: ASTERISK-15837
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-15837
>             Project: Asterisk
>          Issue Type: Bug
>          Components: Applications/app_queue
>            Reporter: Mark Petersen
>
> a queue with where all agents that are busy, 
> 1-X users call in and get moh, 
> after 5 sec 1-X agents become available but the users continues to wait for 25sek
> also the 10 sek announce has problem
> if all agents are busy and 2 user call in the first will get the announce every 30-40 sec, but the second user will get them every 10 sec
> also while the announce is being played the call can not be answered by an agent
> h5. Configuration
> {noformat}
> [test-queue]
> retry=30
> autofill=no
> shared_lastcall=no
> musiconhold=default
> leavewhenempty=strict
> joinempty=strict
> strategy=ringall
> announce-frequency=10
> periodic-announce-frequency=10
> announce-holdtime=no
> announce-position=yes
> queue-thankyou=
> member => Local/201 at DialPeer/n,,SIP/201
> member => Local/202 at DialPeer/n,,SIP/202
> {noformat}



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