[asterisk-bugs] [JIRA] (ASTERISK-29343) app_queue: Wrong order in queue_log when disconnect PJSIP call while on hold

[Joshua C. Colp (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29343?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Joshua C. Colp closed ASTERISK-29343.
-------------------------------------

    Resolution: Suspended

Based on the log you've attached you appear to be using FreePBX. If you are using the commercial Queue Pro module please file a support ticket, otherwise please file a normal FreePBX ticket. If it is then determined to be an issue with Asterisk it will be coordinated as appropriate.

I'm sending you to them because these log messages:

9283 1615497966|1615497961.40496|477|PJSIP/199|PAUSE|Hold
9285 1615497973|1615497961.40496|477|PJSIP/199|UNPAUSE|Hold

While logged by Asterisk are not actually triggered by Asterisk. FreePBX logic is telling Asterisk to pause and unpause the queue member with a reason of "Hold".

> app_queue: Wrong order in queue_log when disconnect PJSIP call while on hold
> ----------------------------------------------------------------------------
>
>                 Key: ASTERISK-29343
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29343
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.5.1
>            Reporter: Edi
>            Assignee: Unassigned
>         Attachments: hold issue, holdissue.jpg, hold issue.txt
>
>
> hi, i have switched from local channel to pjsip channel in the queue configuration, but i figure it out that the order is not correct on the pjsip, for example if i put my customer on hold and than the customer disconnects the call while on hold than this is the order that i get:
> Local Channel (this is correct):
> 1) CONNECT
> 2) HOLD
> 3) END HOLD
> 4) COMPLETE
> Pjsip:
> 1)CONNECT
> 2) HOLD
> 3)COMPLETE
> 4)END HOLD



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