[asterisk-bugs] [JIRA] (ASTERISK-29343) app_queue: Wrong order in queue_log when disconnect PJSIP call while on hold

[Edmond Dobrova (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29343?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=254148#comment-254148 ] 

Edmond Dobrova commented on ASTERISK-29343:
-------------------------------------------

This is affecting my hold time on the reports because it thinks that the call is still on hold, here is the log from the queue_log:

local channel 
9272	1615497852|1615497849.40490|477|199|CONNECT|3|1615497849.40491|1	
9273	1615497853|1615497849.40490|477|199|PAUSE|Hold	
9274	1615497856|1615497849.40490|477|199|UNPAUSE|Hold	
9275	1615497856|1615497849.40490|477|199|COMPLETEAGENT|3|4|1

pjsip
9282	1615497965|1615497961.40496|477|PJSIP/199|CONNECT|3|1615497962.40497|1	
9283	1615497966|1615497961.40496|477|PJSIP/199|PAUSE|Hold	
9284	1615497973|1615497961.40496|477|PJSIP/199|COMPLETEAGENT|3|8|1	
9285	1615497973|1615497961.40496|477|PJSIP/199|UNPAUSE|Hold



> app_queue: Wrong order in queue_log when disconnect PJSIP call while on hold
> ----------------------------------------------------------------------------
>
>                 Key: ASTERISK-29343
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29343
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.5.1
>            Reporter: Edmond Dobrova
>            Assignee: Edmond Dobrova
>
> hi, i have switched from local channel to pjsip channel in the queue configuration, but i figure it out that the order is not correct on the pjsip, for example if i put my customer on hold and than the customer disconnects the call while on hold than this is the order that i get:
> Local Channel (this is correct):
> 1) CONNECT
> 2) HOLD
> 3) END HOLD
> 4) COMPLETE
> Pjsip:
> 1)CONNECT
> 2) HOLD
> 3)COMPLETE
> 4)END HOLD



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