[asterisk-bugs] [JIRA] (ASTERISK-29278) Forensic Analysis on Asterisk PBX 13.5.0

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29278?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=253713#comment-253713 ] 

Asterisk Team commented on ASTERISK-29278:
------------------------------------------

We appreciate the difficulties you are facing, however information request type issues would be better served in a different forum.

The Asterisk community provides support over IRC, mailing lists, and forums as described at http://asterisk.org/community. The Asterisk issue tracker is used specifically to track issues concerning bugs and documentation errors.

If this issue is actually a bug please use the Bug issue type instead.

Please see the Asterisk Issue Guidelines [1] for instruction on the intended use of the Asterisk issue tracker.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines

> Forensic Analysis on Asterisk PBX 13.5.0
> ----------------------------------------
>
>                 Key: ASTERISK-29278
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29278
>             Project: Asterisk
>          Issue Type: Information Request
>      Security Level: None
>          Components: . I did not set the category correctly.
>    Affects Versions: 13.5.0
>         Environment: Hosted in Linux machine 
>            Reporter: Ajin A
>            Severity: Critical
>
> Hi,
> Currently, I am working on a case where some of the incoming calls into a toll-free number were diverted /routed into fraudsters. As per the IVR traversal report, the call was not landed on the agent desk. IVR is waiting for input from the customer. But actually during that time only the fraudster talk with the customer. 
> I am new to the asterisk community. Requesting everyone's help for the following queries
> 1. Is it possible to route calls from asterisk to a GSM number/ IP phone 
>     outside the network?
> 2. What are the logs available in asterisk to identify the root cause of this 
>      issue?
> 3. What are the configuration files I need to analyze to identify the 
>      configuration changes?
> 4. How to identify on which number the call are diverted/routed?
> Thank you



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