[asterisk-bugs] [JIRA] (ASTERISK-29278) Forensic Analysis on Asterisk PBX 13.5.0

[Ajin A (JIRA)]

Ajin A created ASTERISK-29278:
---------------------------------

             Summary: Forensic Analysis on Asterisk PBX 13.5.0
                 Key: ASTERISK-29278
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29278
             Project: Asterisk
          Issue Type: Information Request
      Security Level: None
          Components: . I did not set the category correctly.
    Affects Versions: 13.5.0
         Environment: Hosted in Linux machine 
            Reporter: Ajin A
            Severity: Critical


Hi,
Currently, I am working on a case where some of the incoming calls into a toll-free number were diverted /routed into fraudsters. As per the IVR traversal report, the call was not landed on the agent desk. IVR is waiting for input from the customer. But actually during that time only the fraudster talk with the customer. 
I am new to the asterisk community. Requesting everyone's help for the following queries

1. Is it possible to route calls from asterisk to a GSM number/ IP phone 
    outside the network?
2. What are the logs available in asterisk to identify the root cause of this 
     issue?
3. What are the configuration files I need to analyze to identify the 
     configuration changes?
4. How to identify on which number the call are diverted/routed?

Thank you



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