[asterisk-bugs] [JIRA] (ASTERISK-29623) app_queue: Un-ordered answering of callers

[Benjamin Keith Ford (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29623?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Benjamin Keith Ford updated ASTERISK-29623:
-------------------------------------------

    Status: Open  (was: Triage)

> app_queue: Un-ordered answering of callers
> ------------------------------------------
>
>                 Key: ASTERISK-29623
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29623
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.16.2, 18.6.0
>         Environment: debian 10 
>            Reporter: Leo
>
> Hi I have a 2 different queues configured with dynamic agents.
> All the agents are logged in to all queues with the same weight and priority .
> When a call is waiting to be served in a queueA and another call waiting in queueB
> and a user become available in both queues asterisk serve the call with less waiting time.
> SIMPLE EXAMPLE 
> agent 4000 is the only person logged on queue 301 and queue 302
> agent 4000 is on call with CALL1
> after 5sec
> external-number1  call queue 301
> after 5sec
> external-number2 call queue 302
> after 5sec
> agent 4000 hangup CALL1
> and queue 302 is the first served by the system ( external-number2 ring on agent 4000)  but the queue 301 is the oldest one.
> QUEUES CONFIG 
> [general]
> persistentmembers=yes
> eventwhencalled=yes
> shared_lastcall=yes
> [template](!)
> announce-frequency=0
> announce-holdtime=no
> announce-position=no
> autopause=no
> autopausebusy=no
> autopausedelay=0
> autopauseunavail=no
> leavewhenempty=no
> maxlen=0
> memberdelay=0
> musicclass=default
> penaltymemberslimit=0
> periodic-announce-frequency=0
> queue-callswaiting=silence/1
> queue-thereare=silence/1
> queue-youarenext=silence/1
> reportholdtime=no
> ringinuse=no
> servicelevel=60
> setinterfacevar=yes
> strategy=ringall
> timeoutrestart=no
> weight=0
> wrapuptime=0
> autofill=yes
> joinempty=unavailable
> [301](template)
> [302](template)
> maxlen=4



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