[asterisk-bugs] [JIRA] (ASTERISK-29623) queues Un-ordered answering of callers

[Leo (JIRA)]

Leo created ASTERISK-29623:
------------------------------

             Summary: queues Un-ordered answering of callers
                 Key: ASTERISK-29623
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29623
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 18.6.0, 16.16.2
         Environment: debian 10 
            Reporter: Leo


Hi I have a 2 different queues configured with dynamic agents.

All the agents are logged in the same queues with the same weight and priority .

When a call is waiting to be served in a queueA and another call waiting in queueB
and a user become available in both queues asterisk serve the call with less waiting time.


SIMPLE EXAMPLE 
agent 4000 is the only person logged on queue 301 and queue 302


agent 4000 is on call with CALL1
after 5sec
external-number1  call queue 301
after 5sec
external-number2 call queue 302
after 5sec
agent 4000 hangup CALL1
and queue 302 is the first served by the system ( external-number2 ring on agent 4000)  but the queue 301 is the oldest one.


QUEUES CONFIG 

[general]
persistentmembers=yes
eventwhencalled=yes
shared_lastcall=yes

[template](!)
announce-frequency=0
announce-holdtime=no
announce-position=no
autopause=no
autopausebusy=no
autopausedelay=0
autopauseunavail=no
leavewhenempty=no
maxlen=0
memberdelay=0
musicclass=default
penaltymemberslimit=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
ringinuse=no
servicelevel=60
setinterfacevar=yes
strategy=ringall
timeoutrestart=no
weight=0
wrapuptime=0
autofill=yes
joinempty=unavailable

[301](template)

[302](template)
maxlen=4





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