[asterisk-bugs] [JIRA] (ASTERISK-29620) Changing queue strategy to Linear does not order agents properly

[Luke Escude (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29620?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=256097#comment-256097 ] 

Luke Escude commented on ASTERISK-29620:
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Forgot to mention, we are NOT using realtime. Just good old fashioned conf files. That's why I figured a new issue may be required (since this is similar to a realtime-related issue already filed)

> Changing queue strategy to Linear does not order agents properly
> ----------------------------------------------------------------
>
>                 Key: ASTERISK-29620
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29620
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.20.0
>            Reporter: Luke Escude
>
> Hello! To recreate this bug, set up a queue of "ringall" strategy with some agents in it. Let's say 101, 102, 103
> Then, change the strategy from "ringall" to "linear" and change your members around to a different order (say 103, 101, 102).
> Issue a core reload, and the strategy will change, but the linear queue order will not. The only way to get it to work is to restart asterisk.
> The following potential solutions do NOT work:
> 1. 'core reload' a bunch of times
> 2. touch queues.conf & core reload
> 3. module reload app_queue
> So, restarting Asterisk is the only way to get Linear queue ordering working on a queue that was previously non-linear.



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