[asterisk-bugs] [JIRA] (ASTERISK-29408) app_queue: Queue events don't occur after caller leaves queue, but when caller hangs up

[Sebastian Nocetti (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-29408?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Sebastian Nocetti updated ASTERISK-29408:
-----------------------------------------

    Attachment: debug_log_redirect.txt

Attached debug file with Redirect manager command, as you can see, I expect some event inmediatliy caller is out of queue, but no event is fired. Instead caller is redirected to anoter extension, hears some playback and after that COMPLETECALLER is fired.

> app_queue: Queue events don't occur after caller leaves queue, but when caller hangs up
> ---------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-29408
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29408
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 16.17.0, 18.3.0
>         Environment: Linux Ubunutu 20.04, Asterisk 18.3.0 (tested with older versions too, Asterisk 13, 16, etc)
>            Reporter: Sebastian Nocetti
>            Assignee: Unassigned
>         Attachments: debug_log_redirect.txt, debug_log.txt
>
>
> If I do some manager actions like:
> Redirect
> Hangup
> sendDtmf
> Queue events are not fired correctly, example:
> If I do a Redirect (manager redirect action on caller channel) I expect a queue log event like TRANSFER or COMPLETEAGENT, but none is fired. Event is fired AFTER caller ends call (for example if I redirect to a playback, COMPLETECALLER is fired AFTER caller listen to file)
> If I do a HANGUP on Agent Channel, I expect a COMPLETEAGENT fired, but instead a COMPLETECALLER is fired.
> If I send a dtmf from manager to hangup call using queue "c" option, I expect a COMPLETEAGENT fired but none is fired, instead call continues execution but COMPLETECALLER is fired AFTER caller ends call.



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