[asterisk-bugs] [JIRA] (ASTERISK-29391) VoiceMail does not cancel recording on rerecord hangup

[Kevin Harwell (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29391?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=254537#comment-254537 ] 

Kevin Harwell commented on ASTERISK-29391:
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Okay this is fairly easy to replicate. So yeah it does indeed leave an "empty" message if one hangs up while still at the prompt, or really anytime prior to the record "beep". I agree too that if one hangs up during "review" then no message should be left.

> VoiceMail does not cancel recording on rerecord hangup
> ------------------------------------------------------
>
>                 Key: ASTERISK-29391
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29391
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_voicemail
>    Affects Versions: 18.3.0
>         Environment: Debian 10
>            Reporter: N A
>            Assignee: Unassigned
>         Attachments: debug.txt
>
>
> I believe this is a bug, because I can't see how this is intentionally desired behavior:
> If I call into a voicemail box and begin leaving a message, then press #, I get additional options. If I press the option to re-record the message, but I hang up *BEFORE* it starts recording the redo, Asterisk processes this event as if a voicemail was left (when the user was actually trying to back out).
> Asterisk sends an email that begins like this:
> You were just left a 0:00 long message (number 1) in mailbox...
> Additionally, my message waiting lamps come on.
> At the time of hangup, this is in the CLI:
> [2021-04-13 15:28:37] WARNING[7865][C-00000b64]: app.c:1647 __ast_play_and_record: No audio available on Local/..........-000009c4;2??
> [Apr 13 15:28:37]     -- User hung up
> When I retrieve the message, or attempt to retrieve it, this happens:
> [Apr 13 15:23:27]     -- <SIP/ATAxLA1-0000039f> Playing '/var/spool/asterisk/voicemail/......../INBOX/msg0000.slin' (language 'en')
> [2021-04-13 15:23:27] WARNING[7598][C-00000b60]: app_voicemail.c:8988 play_message: Playback of message /var/spool/asterisk/voicemail/......../INBOX/msg0000 failed
> So there isn't even a 0:00 second message. The message just doesn't exist in the first place. At least, the audio for it doesn't, but all the properties of this message do, so I can delete the message which will get rid of it and then my message waiting lamps turn off.
> The original message is discarded, which is good, but this seems to be undesired behavior, perhaps an edge case not accounted for? I believe Asterisk should be discarding the message if a user hangs up before rerecording starts, but it seems to go through anyways.



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