[asterisk-bugs] [JIRA] (ASTERISK-29106) Survey after Hangup

[Asterisk Team (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-29106?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=252326#comment-252326 ] 

Asterisk Team commented on ASTERISK-29106:
------------------------------------------

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed.

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> Survey after Hangup
> -------------------
>
>                 Key: ASTERISK-29106
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29106
>             Project: Asterisk
>          Issue Type: Information Request
>      Security Level: None
>          Components: Core/PBX
>    Affects Versions: 16.11.1
>            Reporter: Jliuk
>
> Hello,
> I'm new to Asterisk and I'm having trouble to manage an IVR for a survey after the hang up. 
> I have Asterisk 16.11.1 and FreePBX 15.0.16.75.
> I managed to let it work when I set it as custom destination from FreePBX, but now I would like the following instructions to be executed when an operator hangs up:
> [macro-survey]
> exten => s,1,answer()
> ;this asks the first question (based on your recording) and stores them in variable
> exten => s,n(question1),Read(answer1,enter-ext-of-person,1,,1,2)
> exten => s,n,GotoIf($[ ${answer1} < 4 ]?question2:question1)
> ;this asks the first question (based on your recording) and stores them in variable
> exten => s,n(question2),Read(answer2,enter-ext-of-person,1,,1,2)
> exten => s,n,GotoIf($[ ${answer2} < 4 ]?finish:question1)
> ;this line puts the two answers together and separates them with a | symbol.
> exten => s,n(finish),set(answer=${answer1}|${answer2})
> ;this saves the answers into the CDR field of "userfield"
> exten => s,n,Set(CDR(userfield)=${answer})
> exten => s,n,hangup()
> This context is saved into /etc/asterisk/extensions_override_freepbx.conf that should override the 
> /etc/asterisk/extensions_additional.conf behaviour.
> I've tried to put the following into the [ext-local] dialplan:
>  
> exten => s,n,Set(CHANNEL(hangup_handler_push)=macro-survey,s,1);
> or
> exten => h,1,Goto(macro-survey,s,1)
> But it doesn't seem to work.
> Can you help me? Thank you. 



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