[asterisk-bugs] [JIRA] (ASTERISK-28943) Asterisk can't start with the errors media_cache_item_populate_from_astdb: Unable to obtain information for file /tmp/...

[George Joseph (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-28943?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

George Joseph updated ASTERISK-28943:
-------------------------------------

    Assignee: Volodymyr Dotsenko
      Status: Waiting for Feedback  (was: Triage)

Is asterisk continually printing those "Unable to obtain information" messages while its starting up?   How many files are in the cache in astdb (you can check with "media show cache all")? How many are in the tmp directory?

While asterisk is stuck starting up, can you get us a coredump?
See https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace#GettingaBacktrace-Runningast_coredumperfordeadlocks,taskprocessorbackups,etc.
for information on how to use ast_coredumper to get the coredump, then attach the txt files to this issue.


> Asterisk can't start with the errors media_cache_item_populate_from_astdb: Unable to obtain information for file /tmp/...
> -------------------------------------------------------------------------------------------------------------------------
>
>                 Key: ASTERISK-28943
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28943
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Core/General
>    Affects Versions: 16.5.0
>            Reporter: Volodymyr Dotsenko
>            Assignee: Volodymyr Dotsenko
>
> We heavily used media files that asterisk played via ARI by HTTP. As I understand asterisk caches the file in /tmp directory, and because we have a lot of such files we periodically clean the /tmp folder. The problem arises after restart the server and asterisk restart takes a very long time with error: "media_cache_item_populate_from_astdb: Unable to obtain information for file /tmp/bucket-tdh5CZ.wav for URI http://.."
> Today our asterisk is still starting already 5 hours.



--
This message was sent by Atlassian JIRA
(v6.2#6252)