[asterisk-bugs] [JIRA] (ASTERISK-28720) When using realtime queues penaltymemberslimit checks for all members count

[EDV O-TON (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28720?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=249596#comment-249596 ] 

EDV O-TON commented on ASTERISK-28720:
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I would consider this as a bug or at least a disfunction. The penaltymemberslimit is intended to be used for avoiding having too few agents ready for a call and suspending the penalty limits but when counting even the in fact not available agents due to penalty limits in many cases there would be no agent to answer.



> When using realtime queues penaltymemberslimit checks for all members count
> ---------------------------------------------------------------------------
>
>                 Key: ASTERISK-28720
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28720
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Core/Configuration
>    Affects Versions: 16.7.0
>         Environment: Ubuntu 18.04.3 with all latest patches until 29-01-2020
>            Reporter: EDV O-TON
>            Assignee: EDV O-TON
>            Severity: Minor
>
> The field penaltymemberslimit in the queue table should only check for valid members and not for all.
> Example: We have a queue with a max penalty of 50 and a penaltymemberslimit of 10. For this queue we have some fallback members with a penalty of 60. When there is NO member with a valid penalty of 50 but 10 fallback members with 60 I would expect, that the max penalty would be ignored but it isn't and no one gets a call.



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