[asterisk-bugs] [JIRA] (ASTERISK-29199) app_queue: Calls not connected
Joshua C. Colp (JIRA)
noreply at issues.asterisk.org
Wed Dec 9 04:42:16 CST 2020
[ https://issues.asterisk.org/jira/browse/ASTERISK-29199?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
Joshua C. Colp updated ASTERISK-29199:
--------------------------------------
Assignee: EDV O-TON (was: Unassigned)
Status: Waiting for Feedback (was: Triage)
Can you please also collect debug information[1] and attach it? The app_queue module has logging which can make it clear why it is doing what it is doing at times.
[1] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information
> app_queue: Calls not connected
> ------------------------------
>
> Key: ASTERISK-29199
> URL: https://issues.asterisk.org/jira/browse/ASTERISK-29199
> Project: Asterisk
> Issue Type: Bug
> Security Level: None
> Components: Applications/app_queue
> Affects Versions: 16.15.0, 18.1.0
> Environment: Ubuntu 20.04, Ubuntu 18.04 both with latest patches
> Reporter: EDV O-TON
> Assignee: EDV O-TON
> Severity: Minor
>
> Agent has two queues A and B
> Queue A has a higher weight ( e.g. 66) than queue B (e.g. 65).
> The queue A gets a call while the agent is on call. The agent is manually paused in Queue A but not in Queue B. After the agent hangup his active call another call for queue B gets in. This one isn't transferred to the agent until the call in queue A is connected to another agent or the caller quits.
> A test with weights vice versa worked as expected and the call ist immediately connected to the agent
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