[asterisk-bugs] [JIRA] (ASTERISK-29199) Queue weight and paused members issue. Calls not connected

EDV O-TON (JIRA) noreply at issues.asterisk.org
Mon Dec 7 07:01:17 CST 2020


EDV O-TON created ASTERISK-29199:
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             Summary: Queue weight and paused members issue. Calls not connected
                 Key: ASTERISK-29199
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29199
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: .Release/Targets
    Affects Versions: 18.1.0, 16.15.0
         Environment: Ubuntu 20.04, Ubuntu 18.04 both with latest patches
            Reporter: EDV O-TON
            Severity: Minor


Agent has two queues A and B
Queue A has a weight of 66 and queue B of 65.
The queue A gets a call while the agent is on call. The agent is manually paused in Queue A but not in Queue B. After the agent hangup his active call another call for queue B gets in. This one isn't transferred to the agent until the call in queue A is connected to another agent or the caller quits.

A test with weights vice versa worked as expected and the call ist immediately connected to the agent





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