[asterisk-bugs] [JIRA] (ASTERISK-29045) app_queue does not assigns the first call in queue when one or more members are not in the range of MIN and MAX penalty

[Mario Lenis (JIRA)]

Mario Lenis created ASTERISK-29045:
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             Summary: app_queue does not assigns the first call in queue when one or more members are not in the range of MIN and MAX penalty
                 Key: ASTERISK-29045
                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-29045
             Project: Asterisk
          Issue Type: Bug
      Security Level: None
          Components: Applications/app_queue
    Affects Versions: 16.8.0
         Environment: Centos7 x86_64
Intel(R) Xeon(R) Platinum 8175M CPU @ 2.50GHz
RAM: 1Gb

            Reporter: Mario Lenis


The first call in queue is not being assigned if one of the members has a penalty value out of the range. This is the setup

{{extensions.conf}}
{quote}
exten => 999,1,Noop()
 same => n,Set(QUEUE_MIN_PENALTY=0)
 same => n,Set(QUEUE_MAX_PENALTY=99999)
 same => n,Queue(QueueA,tT)
{quote}

Status of the queue
{quote}
*CLI> queue show 
QueueA has 0 calls (max unlimited) in 'rrmemory' strategy (12s holdtime, 11s talktime), W:0, C:6, A:0, SL:100.0%, SL2:100.0% within 60s
   Members: 
      Local/1001 at agent with penalty -1 (ringinuse disabled) (Not in use) has taken no calls yet
      Local/1002 at agent (ringinuse disabled) (Not in use) has taken 6 calls (last was 325 secs ago)
   No Callers
{quote}

Then 3 calls enter to the queue, the first call is correctly assigned to the available agent.

{quote}
*CLI> queue show
QueueA has 2 calls (max unlimited) in 'rrmemory' strategy (9s holdtime, 11s talktime), W:0, C:6, A:0, SL:100.0%, SL2:100.0% within 60s
   Members: 
      Local/1001 at agent with penalty -1 (ringinuse disabled) (Not in use) has taken no calls yet
      Local/1002 at agent (ringinuse disabled) (in call) (In use) has taken 6 calls (last was 705 secs ago)
   Callers: 
      1. Local/ivr999 at funciones-generales-000000e8;2 (wait: 0:09, prio: 0)
      2. Local/ivr999 at funciones-generales-000000e9;2 (wait: 0:05, prio: 0)

*CLI> agent show all
Agent-ID Name                 State       Channel                        Talking with
1001                          NOT_INUSE   SIP/101-00000009               
1002                          INUSE       SIP/102-00000006               Local/1002 at agent-000000e7;2
{quote}

Then the call attended by agent 1002 ends up, the next call should be {{Local/ivr999 at funciones-generales-000000e8;2}}, instead, the call assigned to the agent is {{Local/ivr999 at funciones-generales-000000e9;2}}

{quote}
*CLI> queue show
QueueA has 1 calls (max unlimited) in 'rrmemory' strategy (38s holdtime, 41s talktime), W:0, C:7, A:0, SL:100.0%, SL2:100.0% within 60s
   Members: 
      Local/1001 at agent with penalty -1 (ringinuse disabled) (Not in use) has taken no calls yet
      Local/1002 at agent (ringinuse disabled) (in call) (In use) has taken 7 calls (last was 73 secs ago)
   Callers: 
      1. Local/ivr999 at funciones-generales-000000e8;2 (wait: 3:23, prio: 0)
{quote}

I have reproduced the situation many times and always happens, the problem is that if more calls enter to the queue, the 1st call in the queue order would not be assigned at least until it's the only one awaiting or in worst case scenario would no be assigned at all since more an more calls may enter to the queue.



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