[asterisk-bugs] [JIRA] (ASTERISK-27790) Realtime Queue Ringinuse=no not functioning

[Benjamin Keith Ford (JIRA)]

     [ https://issues.asterisk.org/jira/browse/ASTERISK-27790?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Benjamin Keith Ford updated ASTERISK-27790:
-------------------------------------------

    Assignee: Jaco van Niekerk  (was: Unassigned)
      Status: Waiting for Feedback  (was: Triage)

If you can attach the logs here, that would help. Specifically, logs that capture the incident happening, so we can see the flow of events through Asterisk that lead up to this.

A more detailed description of what you are doing to test this and the chain of events you see happen versus the events you would expect to happen would also help.

Pruning the peer doesn't really affect the queue, but the agent itself. Since the queue has to monitor the agent somehow, the queue is indirectly affected by any changes that occur.

> Realtime Queue Ringinuse=no not functioning
> -------------------------------------------
>
>                 Key: ASTERISK-27790
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-27790
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.28.1
>         Environment: Intel Core Processor (Skylake)
> 2Gig RAM
> MySQL Database
>            Reporter: Jaco van Niekerk
>            Assignee: Jaco van Niekerk
>            Severity: Minor
>              Labels: asterisk
>         Attachments: Configuration.txt, ringinuse_no.txt
>
>
> This is the description of ringinuse in the sample file:
> ; If you want the queue to avoid sending calls to members whose devices are
> ; known to be 'in use' (via the channel driver supporting that device state)
> ; uncomment this option.
> ; ringinuse=no
> Problem 1:
> However when setting ringinuse to 0 or no in the MySQL table it stops the queue from disturbing calls to the members. A single call is sent to the agent and no call after that (Attached CLI examples)
> Problem 2:
> Setting Ringinuse to 1 or yes allows the members to receive multiple calls but while in a 'in use' state you expect them to receive a second call but it doesn't.



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