[asterisk-bugs] [JIRA] (ASTERISK-28573) Missing event AgentComplete on AttendedTransfer

[Martin Nyström (JIRA)]

    [ https://issues.asterisk.org/jira/browse/ASTERISK-28573?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=248327#comment-248327 ] 

Martin Nyström commented on ASTERISK-28573:
-------------------------------------------

Hello Benjamin, can you share the verbose logs for your test scenario? We are using the AMI to listen to the events and we are missing them there.

> Missing event AgentComplete on AttendedTransfer
> -----------------------------------------------
>
>                 Key: ASTERISK-28573
>                 URL: https://issues.asterisk.org/jira/browse/ASTERISK-28573
>             Project: Asterisk
>          Issue Type: Bug
>      Security Level: None
>          Components: Applications/app_queue
>    Affects Versions: 13.28.1
>         Environment: Centos 7
>            Reporter: Martin Nyström
>            Assignee: Martin Nyström
>            Severity: Minor
>         Attachments: messages_events.txt, messages.txt
>
>
> When performing an attended transfer, the event AgentComplete is not send when the second leg finishes the call.
> When I look at the app_queue.c I find this documented for the ManagerEvent AgentComplete
> "<synopsis>Raised when a queue member has finished servicing a caller in the queue.</synopsis>"
> This is simply not true for Attended Transfers. AgentComplete is only sent when the first leg finishes the call. 
> Call flow
> 1) Incoming call Z to Queue A
> 2) Call Z is put on hold
> 3) Agent in Queue A dials the Queue B
> 4) Agent in Queue B answers
> 5) Agent in Queue A performs the attended transfer
> The agentcomplete is sent when (5) is performed. It is not sent when Queue B ends the call with Z.
> Is this intended? If yes, what would be the work around to fetch the call data from the last leg of an attended transfer using events?



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